FAQ

We invite you to explore the sections below to find answers to your questions. If you can't find what you're looking for or have additional questions, please don't hesitate to contact us. We are always ready to help!

1. General Questions

What is your return policy?

We strive to ensure that you are completely satisfied with your purchase. Therefore, we accept returns on all items within 14 days of the purchase date. For detailed instructions on the returns process, please refer to our Returns page.

How can I track my order?

Once your order has shipped, you will receive a tracking number via email. This tracking number allows you to track the status of your order on our website or on the carrier's website.

Can I cancel or change my order?

We understand that sometimes changes are necessary. If you would like to change or cancel your order, please contact our customer service team as soon as possible. We will do our utmost to full fill your request.

2. Product questions

What is the material of this product?

You can find information about the material of each product under the "Product Description" section of the product page. If you have any further questions about the material, please do not hesitate to contact us.

How should I care for this product?

The care instructions for each product are listed under the "Product Description" section of the product page. Following these care instructions is important to ensure the longevity of your product.

Can I see this product in other colors?

If the product is available in other colors, these will be mentioned on the product page. If you don't see the color you are looking for, please contact us and we will do our best to assist you further.

3. Questions About Payments

Which payment methods do you accept?

We offer various payment methods, including credit cards (Visa, MasterCard, American Express), Bizzum, Klarna, PayPal and Apple Pay.

Do you also offer payment in installments?

Yes, we offer installment payment options for certain purchases through Klarna. For more information, please refer to our website or contact our customer service.

Is my payment information safe?

Yes, we take the security of our customers' payment information very seriously. All transactions are processed securely, and we use industry standard encryption technology to protect your information.

4. Questions About Shipping

How long will it take before I receive my order?

Delivery time depends on your location and the chosen shipping method. You can find detailed information about shipping times in our shipping policies.

How much does shipping cost?

Shipping costs vary depending on your location and the shipping method you choose. We offer free shipping within Europe. For more information about shipping costs, please refer to our shipping policy.

Do you offer free shipping?

Yes, we offer free shipping for orders within the Benelux. Learn more about our free shipping policy in our shipping information.

Do you also ship to PO Box addresses?

Yes, we also ship to PO Box addresses. Just be sure to provide your complete and accurate shipping address to avoid delivery delays.

5. Contact questions

How can I contact customer service?

You can contact our customer service team by sending an email to or using the chat function at the bottom right of any web page.

What are your opening hours?

Our customer service is available from Monday to Friday, from 9:00 AM to 5:00 PM. We strive to respond to questions via chat and email outside these hours.

How can I provide feedback?

We greatly appreciate your feedback. You can send us a message via our contact page on our website, or you can send an email to Info@montrohome.com.

Do you have a physical address?

We currently do not have a physical store. We partner with a warehouse to keep our operating costs low and offer you the best prices.