Returns Policy

At Montro Home we strive for your complete satisfaction as a customer. We've developed our returns policy to ensure that you can shop with us with confidence, knowing that if for any reason you are unhappy with your purchase, we are happy to help.

1. GENERAL

Our returns policy includes a generous 14 day period. This means that you have 14 days from the moment you receive your item to request a return.

To be eligible for a return, your item must be in the same condition you received it. It must be unworn or unused, with all original tags and in the original packaging. In addition, it is essential that you can show the receipt or proof of purchase.

To initiate a return, you can easily contact us at info@montrohome.com.
We would like to point out that returns must be sent to the warehouse where the products came from. Therefore, please contact us first so that we can provide you with the correct return address.

Once your return is accepted, you will be responsible for the cost of returning the items to the address provided. We cannot accept items returned to us without prior request for a return.

Please do not hesitate to contact us for any questions regarding returns. You can reach us via info@montrohome.com.

2. DAMAGES AND PROBLEMS

It is very important that you immediately check the condition of the items upon receipt of your order. If you notice that an item is defective, damaged or you have accidentally received the wrong item, please contact us immediately. This way we can assess the problem and provide the right solution as quickly as possible.

3. EXCHANGES

If you would like to receive the desired item quickly, we recommend returning the item you have. Once your return has been accepted, you can then make a separate purchase for the new item you wish to receive. This is often the fastest way to ensure you get what you want.

4. EUROPEAN UNION 14-DAY RETURN POLICY

Notwithstanding the above policies, if your goods are shipped to an address within the European Union, you have the right to cancel or return your order within 14 days of receipt for any reason and without explanation. As previously stated, your item must be in the same condition you received it. It must be unworn or unused, with all original tags and in the original packaging. You must also be able to provide proof of purchase.

5. REFUNDS

Once we have received and inspected your return, we will immediately notify you if the refund has been approved. If the refund is approved, the amount will be automatically refunded to the original payment method you used and will be processed within 10 business days. Please note that it may take some time for your bank or credit card company to fully process the refund and reflect it on your account.

If more than 15 business days have passed since your return was approved, please contact us immediately at info@montrohome.com. We are happy to assist you with any questions or concerns regarding your refund. Your satisfaction is our top priority.